WHO WE ARE?
Shenzhen XiaoR Geek Technology Co., Ltd. was established in 2014. It is a well-known AI artificial intelligence maker education robot and training experimental equipment solution provider in China. It is a national high-tech enterprise and Shenzhen high-tech enterprise.
At XiaoR GEEK, our goal is to make learning and investigation a fun, innovative and interactive experience for all ages. We believe bots are the best way to participate in the journey of how digital products really work. Our promise is to make this way of learning as easy as opening an app.
What are we doing？
We focus on educational teaching robots, intelligent robot car software and hardware training kits and content services based on Arduino, STM32, Raspberry Pi, Jetson Nano and other platforms. We strive to provide students and creators with easy-to-use toolkits, advanced code architecture, rapid development methodologies, and easy-to-use e-tutorials.
To date, XiaoR's products and solutions have been sold in more than 50 countries, 2,000 schools and institutions, and used in STEAM education by more than 300,000 teachers and students.
Reliable Customer Service
XiaoR GEEK products are sold to more than 50 countries and are widely recognized and supported by customers. Our customer service will provide you with professional, reliable and timely pre-sales and after-sales services. If you have any questions or problems with product or program learning, please feel free to contact us.
We look forward to hearing from you, any criticism or suggestion you have will be valuable to us.
We have more than 40 technical patents, XiaoR has formed a complete maker education ecosystem covering product hardware, programming control software, online course platform, forum community.
The company has developed a variety of open source hardware and educational robots, which now cover early childhood education, artificial intelligence robot education, and university automation technology education, including intelligent bionic robots, desktop robotic arms, IoT kits, and artificial intelligence robots.
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Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
▲Quick checkout process
▲Easily view your order status and order history
▲Receive updates detailing our new releases and special promotions
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.
SHIPPING AND CUSTOMS
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.But we will help you provide needed paper work to get packages released soon.
Is my order eligible for free shipping and shipping method?
It’s 10 USD when the weight is under 1KG. Above 1KG,the shipping fee is free:
▲Most orders to European Countries are shipped via European airmail ( 7-30 days)
US/CA/AU/UK/DE/FR /SE 7-20 days delivery, with tracking number.
▲ Asian Countries we ship via special Line Delivery in 7-15 day.
▲Brazil and other countries should be up to 20-60 days, depending on your country customs.
▲If you make a big order, we may ship via Express. We try our best to give you a great shopping experience with us :) We value our customer the MOST!
What is the store's return and exchange policy?
You could return and exchange as long as you bear the international shipping if you just don't like it.All returns must be in original condition with packaging intact.
We are happy to exchange for you,NO QUESTION ASKED.
We will ship a new item FOR FREE if there is some quality problem.
Money shall be partially refunded if the customer accepts items with tiny issues.
Customers enjoy up to 14 days Exchange or Return service after the package is delivered.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.