Shipping and delivery Information

WHO WE ARE?

Shenzhen XiaoR Geek Technology Co., Ltd. was established in 2014. It is a well-known AI artificial intelligence maker education robot and training experimental equipment solution provider in China. It is a national high-tech enterprise and Shenzhen high-tech enterprise.

OUR GOAL

At XiaoR GEEK, our goal is to make learning and investigation a fun, innovative and interactive experience for all ages. We believe bots are the best way to participate in the journey of how digital products really work. Our promise is to make this way of learning as easy as opening an app.

What are we doing？

We focus on educational teaching robots, intelligent robot car software and hardware training kits and content services based on Arduino, STM32, Raspberry Pi, Jetson Nano and other platforms. We strive to provide students and creators with easy-to-use toolkits, advanced code architecture, rapid development methodologies, and easy-to-use e-tutorials.

To date, XiaoR's products and solutions have been sold in more than 50 countries, 2,000 schools and institutions, and used in STEAM education by more than 300,000 teachers and students.

Reliable Customer Service

XiaoR GEEK products are sold to more than 50 countries and are widely recognized and supported by customers. Our customer service will provide you with professional, reliable and timely pre-sales and after-sales services. If you have any questions or problems with product or program learning, please feel free to contact us.

We look forward to hearing from you, any criticism or suggestion you have will be valuable to us.

Industry Awards

We have more than 40 technical patents, XiaoR has formed a complete maker education ecosystem covering product hardware, programming control software, online course platform, forum community.

The company has developed a variety of open source hardware and educational robots, which now cover early childhood education, artificial intelligence robot education, and university automation technology education, including intelligent bionic robots, desktop robotic arms, IoT kits, and artificial intelligence robots.

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Shipping Policy

Shipping time：Within 3 days after you pay for the order.

Start Date - All Time

End Date - All Time

Order weight less than 1000g - You have to pay shipping fee, $15 by default （small package Air）.

Order weight more than 1000g and less than 2000g - You have to pay shipping fee, $25 by default.

Order weight more than 2001g and less than 3000g - You have to pay shipping fee, $35 by default .

Order weight more than 3001g and less than 4000g - You have to pay shipping fee, $45 by default .

Order weight more than 4001g and less than 5000g - You have to pay shipping fee, $55 by default.

Some of our products come with battery and motor. we will select suitable express to ship， such as： DHL, UPS, Fedex, or special line, depending on your country.

Distributors are not eligible for free shipping.

Shipping Method

Shipping Method	Delivery Time(business day)	Tracking No	Weight Limit
DHL	5-7	YES	No
UPS	5-7	YES	No
Fedex	7-10	YES	No
Special line	7-15	YES	No
Small Packets Air	10-20	YES	No

After your package is sent out, you can see your tracking number on our website. We will also inform you via email about your tracking number and tracking link.

Customs, Duties and Taxes

Our term is EXW Shenzhen which doesn’t include custom fee. You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.

About battery： Some countries can't ship batteries, we will send battery cases instead of batteries. You need to buy the battery like the link of this specification, 12V, more than 5A in your country.